Refund policy

Returns We want you to love your Dwell Optimized flip pan. If you're not satisfied, you may return your item within [30] days of delivery for a refund or exchange.

To be eligible for a return:

• The item must be unused and in the same condition you received it
• The item must be in its original packaging
• You must have proof of purchase (order number or receipt)

Non-returnable items

• Gift cards
• Items marked as final sale
• Items damaged due to misuse (e.g., use of metal utensils, dishwasher use if not dishwasher-safe, exposure to open flame beyond stovetop use)

How to start a return Email us at dwelloptimized@gmail.com with your order number and reason for return. We'll provide return instructions and a shipping address.

Refunds Once we receive and inspect your return, we'll notify you of approval or rejection. Approved refunds are processed to your original payment method within [5–10] business days. Please note your bank or card provider may take additional time to post the refund.

Return shipping costs

• If the item arrived damaged or defective, we'll cover return shipping and send a replacement or refund at no cost to you.
• If you're returning an item for any other reason (e.g., changed your mind), return shipping costs are the customer's responsibility unless otherwise stated.

Exchanges We only replace items if they are defective or damaged. To exchange for the same item, contact us at dwelloptimized@gmail.com.

Damaged or defective items If your pan arrives damaged or defective, contact us within [7] days of delivery with photos of the item and packaging, and we'll send a replacement or issue a full refund.